Technical Support

Viklele Technical Support Policy

Evaluation Support
You are entitled for free email based support during evaluation period (30 days) of the product. Also, you will have access to the on-line support materials available on our web site.
Licensed User Support
As a licensed users of our products, you are entitled to free email based technical support fpr 90 days from the date of purchase. Also, you will have full access to the on-line support materials available on our web site.

Suggestions, Feature Request and Issue Reporting

We value your suggestions and feedback on our products. You can email your suggestions, feature request or product issue report to our technical support team at support@viklele.com. The amount of information you can provide us with about the nature of a problem you are having will directly affect our ability to resolve it. The more information you can provide about your environment, the steps to reproduce and any other relevant information the better.

We want you to be happy and satisfied with our products and services. When you report a product issue or seek any clarification regarding our product's functionality, normally you should hear from us within two business days.